Shipping policy

Processing Time
Orders are processed within 1–3 business days. Please note that processing times may vary depending on order volume and supplier availability.

Shipping Time
Our average delivery time is 8 business days once your order is shipped. However, depending on your location and other factors (such as holidays or carrier delays), delivery may take up to 7–15 business days.

Shipping Rates
We offer free standard shipping on all orders.

Order Tracking
After your order ships, you will receive an email with your tracking number. You can track your order directly through our website or the carrier’s site.

Incorrect Addresses
Please make sure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us at support@pelvara.us. We will work with you to resolve the issue quickly.

Where We Ship
Massadia ships worldwide.